Established in Hemel Hempstead, UK, in 1997, Eckoh plc delivers secure payment processing and customer interaction solutions to clients in the United Kingdom, the United States, and worldwide. The company's customer engagement offerings include advanced interactive voice response (IVR) systems, featuring both speech recognition and visual interfaces, as well as AI-powered chatbots and broader artificial intelligence customer service tools. For secure payments, Eckoh provides a suite of products like CallGuard for automated IVR payments, DataGuard for web and mobile transactions, and ChatGuard for payments initiated via web chat. They also facilitate recurring payments through secure IVR with EckohPAY, offer secure digital payment links via Pay by Link, manage various online payment methods, ensure the protection of personal customer data, enable remote agent payments, and guarantee compliance with Payment Card Industry (PCI) standards. Additionally, the company offers general customer support and cloud-based software services.
