Black Box Limited stands as a global provider of comprehensive information and communications technology (ICT) services. Its operations are structured across distinct segments: System Integration, Technology Product Solution, and a broader 'Others' category. The company's diverse portfolio includes unified communication offerings, encompassing IP communication, multimedia integration, robust contact center platforms, and collaborative tools. Furthermore, Black Box delivers advanced data center and edge IT capabilities. These include hyper-converged infrastructure (HCI) seamlessly integrating computing, storage, networking, and virtualization; private cloud implementations; mobility solutions; and software-defined networking (SDN). A critical component of its service suite is a comprehensive range of cybersecurity services. Its expertise also extends to digital transformation and application development, covering areas like gamification, enhancing customer experience and journeys, automation, and Internet of Things (IoT) solutions. Beyond core solutions, the company furnishes extensive support and managed services. This includes 'Guardian' support for remote and on-site IT infrastructure management, along with global Security Operations Center (SOC) and Network Operations Center (NOC) services. Its managed service portfolio features enterprise service management, integrated data center management, and cloud computing. Complementing these are professional services such as consulting, deployment, design, customization, and audit functions. Black Box caters to a diverse clientele across various sectors, including banking, financial services, insurance (BFSI), education, healthcare, travel and hospitality, IT/IT Enabled Services (ITES), and manufacturing. Tracing its origins to its incorporation in 1986, the company, headquartered in Navi Mumbai, India, previously operated as AGC Networks Limited before adopting the Black Box Limited name in November 2021. It functions as a subsidiary of Essar Telecom Limited.
